Shipping & Return
For Canada customers, items will be shipped from Canada warehouse.
For USA customers, items will be shipped from either US or Canada warehouse (Duty will be free).
For Europe, Australia and Asia customers, items will be shipped from one central location in Thailand.
We’re committed to getting your order to you as soon as possible, and as soon as your order comes through our fulfillment team goes straight to work in processing your order and double checking everything.
In most cases within the United States and Canada you can expect to receive your order within 5 to 7 days.
We stand 100% behind our products and we're 100% on your side. You have our guarantee for hassle-free returns. All products can be returned for a full refund within 60 days of receipt.
We want you to be completely satisfied with anything you get from Mr. Pillow Global. Because of this you have our guarantee for hassle-free returns! Return anything, anytime for free! No restocking fees, processing fees or ridiculous fees.
If you have received a misprinted, damaged, or defective item please notify us within 30 days after the product has been received. If your package is lost in transit please contact us no later than 30 days after the estimated delivery date.
If your address is considered insufficient by the courier or your order is unclaimed, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you. If it was our fault, we'll fix it!
Please contact us before returning. Just email or live chat to us, our support will guide you the process but believe me, it is simple!
**Please note, we consider the latex pillow would be eco-friendly product due to it's durability. Even we provide worry free return, we still hope our customers can carefully pick the one they like. Lots of local store won't accept pillow return due to the sanitation, and therefore, every item returned to Mr. Pillow will be destroyed.**